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The Official Home of
Willow Tree® sculptures
since 2000

Shipping

Shipping Options

We offer four shipping options for your convenience. Note that every order, regardless of shipping option selected, requires a one-business day processing time.

  • FedEx Standard Overnight: If order is processed by 10:00 a.m. CT, your package will arrive by second business day for an additional fee, calculated during Checkout based on your zipcode. PO boxes are not eligible for this shipping option.
  • FedEx 2 Day: If order is processed by 1:00 p.m. CT, order will arrive by third business day for an additional fee, calculated during Checkout based on your zipcode. PO boxes are not eligible for this shipping option
  • FedEx Ground Shipping: This service is FREE with purchase over $75, or $7.95 if order total is less than $75. Allow 3-10 days for delivery, depending on location and weather. When shipping to Alaska or Hawaii, additional shipping charges will apply.
  • USPS Ground Shipping: This option is only for those with PO Boxes in the 48 contiguous United States. this service is FREE with purchases over $75, or $7.95 if order total is less than $75. Allow 2-8 days for delivery, depending on location and weather. Check USPS for details.

Regardless of shipping option, our delivery is limited to the 50 United States and we cannot ship to APO or FPO addresses at this time. Unfortunately, we do not ship internationally. Please visit our international partners to shop locally. DEMDACO reserves the right to update or modify this shipping policy at any time without prior notice.

When will FedEx Ground Shipment be scheduled for delivery?

The map below is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please go to Get Rates & Transit Times under the Ship tab on fedex.com.fedexmap

NOTE: Inclement weather may affect shipping times and create delays

Payment Types

We accept Paypal and Amazon Pay and Visa, MasterCard, American Express, Discover credit and debit cards.

Online Payments

You can shop on this Website with confidence. We have partnered with 3Delta Systems (3DSI), a leading payment services provider, to tokenize card data and to accept credit payments safely and securely for our customers. We are utilizing 3Delta Systems CardVault tokenization service to protect your sensitive cardholder data and 3Delta assists us by routing our transactions into the payment networks.

3DSI helps willowtree.com adhere to strict industry standards for payment processing, including:

  • 256-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
  • Industry leading encryption and security protocols to protect customer information
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS)

For additional information regarding 3Delta Systems payment services, visit www.3dsi.com

Hand-crafted Products

All of our products are hand-crafted and have slight variations in color, texture and finish that are common and inherent to the nature of hand-crafted items, as well as the materials of which they are manufactured. These discrepancies do not pose or infer a defect in the product.